Two different questions hide inside this one, and vendors tend to answer the easy one.
The part that is standard
Dine-in, takeaway and delivery are handled as three service types on the same till, drawing on the same dish catalogue with the same options and the same preparation notes. A delivery order routes to the kitchen by station exactly like a dine-in order does. Everything lands in one set of books, so revenue, average ticket and payment mix are one report rather than three you add up by hand.
That alone removes most of the daily pain, because most of the daily pain is not the integration — it is staff swivelling between a tablet from one platform, a tablet from another, and the till, then reconciling three different numbers at midnight.
The part that depends on your country
Whether we can pull orders directly from a named platform is a different question, and the answer genuinely differs by market. Platform APIs are regional, partner programmes are country-specific, and a platform that offers integration in one country may not in the next.
So the honest answer is: tell us the country and the platform, and we will tell you what is possible there. What we will not do is say “we connect to everything” — that sentence is how restaurants end up designing a workflow around an integration that does not exist for them.
If there is no direct connection in your market, the practical arrangement is that platform orders are entered on the till as delivery-type orders. It is a keying step, but everything downstream — kitchen routing, reporting, reconciliation — behaves like any other order.
Two things to plan for either way
Pricing per channel. Commission means the same dish often carries a different price on a platform. That is a separate decision with its own traps, covered in charging more on delivery.
Menu changes are two jobs. Change a price in the system and the counter, the QR page and the receipt all update, because they read one record. The platform’s own back office is outside your system and has to be updated separately. Anyone who tells you otherwise is describing an integration you should ask them to demonstrate.
Reconciliation. Platform payouts arrive on their own schedule, net of commission, often days later. Reconcile the platform channel against the platform’s statement, not against your bank balance on the day — same principle as end-of-day cash-up.
