ANSWERS · ORDERING & TABLES

A party wants to move tables, and two tables want to become one. How does the bill follow?

SHORT ANSWER

Long-press the table card and pick move or merge. Move carries the whole open bill to the new table and frees the old one; merge combines two bills into one and recalculates. Neither asks anyone to re-key the order.

Guests move. A couple takes a two-top, two friends arrive, and the four of them want the round table by the window. Or two separate bookings turn out to be one birthday party and they push the tables together. The order is already half-placed. What happens to it is the difference between a smooth Saturday and a server standing at the till re-typing eleven dishes from memory.

Move and merge are one gesture each

Long-press the table card on the floor map and the menu offers, among other things, move and merge.

Move transfers the entire open bill — every dish, every modifier, every note the kitchen already has — to the destination table, and releases the original table back to free. The kitchen does not need to be told; it is the same bill, just seated somewhere else.

Merge combines two open bills into one and recalculates the total. This is where the amounts matter: if the two tables sat in different areas with different service charge rules, or if one of them was a private room with a minimum spend, the merged bill has to be recomputed rather than added up. That happens automatically, which is the point of doing it in the system instead of on a notepad.

Service charge and room minimums are settings, not memory

Service charge is configured per area — main floor, terrace, private room — and applies itself when the bill is settled. A private room can carry a minimum spend, and the system flags the shortfall at checkout rather than relying on a server to remember which rooms have one and what the number is this season.

This is worth stating plainly because it is the most common source of quiet revenue loss in an overseas restaurant: the rule exists, it is printed on the menu, and nobody charges it because the person on shift did not know. If the rule lives in the area configuration, the shift does not need to know.

Reservations

A table can be held as reserved on the floor map, in its own colour, so the host sees at a glance which of the free tables are actually free. When the party arrives, the reservation opens straight into a live table — no separate booking book to reconcile against the floor.

The colour map underneath all of this

The floor map runs four states: free, occupied, needs clearing, reserved. An occupied table shows how many people are seated, what they have spent so far, and how long they have been there — and it turns red once the seating runs long, which is your prompt to either upsell or start turning it. On a weekend peak that single screen does more for turnover than any report you read on Monday.

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